At Symons Studio, the safety and wellbeing of our users are our highest priority. We are committed to providing a safe online environment for all users, especially children and vulnerable individuals.
1. Child Protection
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Users under 13 must have verifiable parental consent to access the platform.
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We take reasonable steps to verify parental consent during account creation.
2. Online Safety
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Interactive features (e.g., forums, messaging) are monitored by automated tools and human moderators.
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We aim to detect and respond quickly to reports of abuse, bullying, or inappropriate content.
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Users are encouraged to report concerns using our in-platform reporting tools or by contacting us directly.
3. Data Protection
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Personal information is collected and handled according to our Privacy Policy and in compliance with the UK GDPR.
4. Staff and Moderators
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All staff and moderators receive guidance on safeguarding principles.
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Any staff with access to user data or communications are required to adhere to strict confidentiality and data protection standards.
5. Reporting Concerns
- If you or someone you know feels unsafe or notices inappropriate behaviour, please report it immediately via the platform or contact rich@symonsstudio.com.
- We will respond promptly and take any necessary actions to protect our community.
6. Review
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This policy is reviewed regularly and updated as necessary to maintain safeguarding best practices.