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Terms and Conditions

Effective Date: 7 July 2025

Welcome to Symons Studio! These Terms and Conditions (“Terms”) govern your use of our website, online platform, and services. By accessing or using Symons Studio, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

1. Who Can Use Symons Studio

  1. You must be at least 13 years old to use Symons Studio independently.
  2. If you are under 13, your account must be created and managed by a parent or legal guardian.
  3. If you are under 18, your parent or guardian must read and agree to these Terms with you.
  4. Users under 18 will not receive marketing communications unless a parent or guardian has provided explicit opt-in consent.

2. Accounts and Subscriptions

  1. To access content, you must register for an account.
  2. You agree to provide accurate and complete information when creating an account.
  3. Subscriptions are billed as outlined on our pricing page. You may cancel at any time. Refunds are only issued where required by law.

3. Content and Usage

  1. All videos, lessons, audio, text, and downloadable materials are the intellectual property of Symons Studio and are protected by copyright.
  2. You may access materials for personal, non-commercial educational use only.
  3. You may not download, share, reproduce, or redistribute any content without written permission.

4. User Conduct

  1. You agree not to use the site to post harmful, abusive, or illegal content.
  2. Comments, messaging, or forum use must be respectful. We reserve the right to moderate, remove content, or suspend accounts.

5. Payments and Billing

  1. Payments are processed securely via third-party providers (e.g., Stripe).
  2. We do not store payment card details.
  3. Subscription fees are subject to change. We will notify you of any changes in advance.

6. Termination

  1. We may suspend or terminate your account if you violate these Terms or engage in harmful behavior.
  2. You may cancel your subscription or delete your account at any time via your user settings.

7. Disclaimers

  1. Our content is educational and not medical advice.
  2. We do not guarantee results; progress depends on individual effort and application.

8. International Users

  1. Symons Studio is based in the UK but available internationally. Users accessing the site from outside the UK are responsible for compliance with their local laws.
  2. By using the platform, you consent to the transfer and storage of your data in the UK, and understand that it may be subject to UK law.

9. Governing Law

  1. These Terms are governed by the laws of England and Wales.

10. Contact

  1. For any questions, contact us at: rich@symonsstudio.com

11. Cancellation Policy

  1. You may cancel your Symons Studio subscription at any time through your account settings.
  2. Your access will continue until the end of your current billing period (monthly or annual, depending on your plan).
  3. After your billing period ends, your subscription will not renew, and access to premium content will be removed.
  4. We do not offer refunds for any unused time remaining in a subscription period, including early cancellation.
  5. If you cancel but change your mind, you’re welcome to re-subscribe at any time.

12. Feedback Mechanism

  1. We value your feedback! If you have any suggestions, questions, concerns, or issues regarding our platform, policies, accessibility, or your experience, you can contact us directly at rich@symonsstudio.com with “Feedback” in the subject line.
  2. We aim to review and respond to feedback within 14 days.

13. Policy Review and Updates

  1. We are committed to keeping our policies up to date to reflect changes in legal requirements, industry standards, and our practices.
  2. We review our Terms & Conditions, Privacy Policy, and related documents at least once every 12 months. Updates will be posted on this page, and we encourage users to review them periodically.